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1) Please be noted that the price in our website is merely the reference price and the actual one is subject to our final /confirm/iation!
2) Any problem, requirement and suggestion, please contact us freely, we'd be very pleased to be at your side.
Company Information:
Q:How much experience do your company have in this solar industry?
We have been manufacturing and exporting solar products since 2006.
Q:How is your company scale?
A:Head office, one branch and two factories with 300+ workers in Zhongshan China, two branches in Guangzhou China, plus one factory with 100+ workers in Ethiopia.(Basic on 2016)
Battery:
Q:What is the difference between lead-acid battery and lithium battery?
Lead- acid is much heavier than lithium. Lithium battery can be recycle and environmental friendly. Life-span of Lithium battery is longer than lead-acid battery.
Q:How is the capacity for the battery?
Usually there are 2.6ah and 4.5ah batteries for the solar lantern.
How long is the life-span for the battery?
It depends on the using frequency. Usually, it is more than two years
Material:
Q:How long will it take for charging?
Usually it will take 2 days for charging under directly sunshine for most of our products.
Q:How is the capacity for the solar panel?
It is 1.7W each solar panel for our solar lantern.
CQC Department:
Q:How is your Quality Control?
We have QC during production and before packing. The negative products will be ironed out before shipping.
How is your Quality Control?
We have QC during production and before packing. Solar Idea has been working to supply qualified products, high quality service to partners.
Customer Service
Q. How is the after sales service?
A huge team which is in charge of after-sales service, also a service hotline dealing with the complains and feedback s from buyers.
China working hours 9:00-18:00 Monday-Friday online service to help buyers solving problem..
Buyers updated market information regularly.
Q. How to apply refund?
A. once the PI has been confirmed and ordered goods are ready, a refund will not available for a canceled order. But a refund would back to you in time the case that we could not offer the products required in stock due to the shortage or unavailability.
Q. Can I come visit your showroom and ffactory?
1) Welcome to visit our office and shop directly before establishing long-term business relationship.
2) We'd very like to help you book the hotel and pick you up from the airport, or the railway station. Please inform us if you have any scheduling in China.
3) Many clients from USA, UK, Germany, Saudi Arab, France, Russia etc has paid a visit in our showroom, so now, is your turn?